Overview

About the Role

• Work with your teammates to sprinkle happiness and satisfaction across our customer base.
• Provide ongoing education to customers on the functionality, features, and updates to our products and services.
• Drive growth within the existing customer base by identifying and working to sell complementary services.
• Coordinate resolution of customer issues while rallying the troops (Tech Support, Billing, and Engineering) for help as needed.
• Keep your eyes and ears peeled for ways to improve our process, product, and company.
• Dream, plan, execute, and manage new projects to create a jaw-dropping customer experience

About You

• An Entrepreneurial spirit. A laser-beam focus. Your sleeves are eternally rolled up.
• Strong communication skills – written and spoken.
• Making customers smile gives you a warm, fuzzy feeling inside.
• Fast, curious, and an independent learner. You Google for answers all day long and ask a lot of questions.
• A human Swiss-army knife when it comes to resolving issues. Nothing falls outside your realm.
• Bachelor’s Degree from an accredited university or institution, or equivalent experience.
• Extra Credit: You have prior client-facing experience, are an Excel power user, or have other hidden talent that will make you an important asset on our team.
• No prior VoIP experience required, just curiosity, a love of interacting with people, and a passion for learning new skills.