Overview

Booker is transforming the way local services are managed by businesses and discovered by consumers. Booker replaces everything from manual methods to disconnected software, and unifies the essential components of running a service business into a single web-based platform, accessible from any device. Booker also enables service business to sell their services online, through their website and a network of partner sites and apps, creating a seamless online booking experience for consumers. Booker processes over 3M appointments each month across 9000+ clients in 75 countries. Headquartered in New York City, Booker’s customers include Fortune 500 companies as well as thousands of local service businesses.

The roles of the New Programs Specialist is to work in partnership with all departments, to build, test, roll-out, implement and provide feedback on new Business Development and Booker Add-on functionalities. They are software and internal relation experts who strive to build a seamless roll-out and implementation process

Qualities of a successful New Programs Specialist:

Expert on the Booker System, great with time management, Driven, Problem Solver, Creative thinker, Highly Effective Communicator, Project-Minded, Team Leader, Independent, Professional, Ability to multi-task, Detail Oriented, Ability to work inter-departmentally

• Knowledge of Software Development Life Cycle
• Must be able to create and discuss documentation
• Excellent communication skills  (verbal and written)
• Must have a stellar attitude, and ability to work with diverse personalities
• Ability to learn new technologies and functionalities
• Self-starter with solid problem solving skills and a demonstrated ability to take initiative and accomplish tasks
• Passion to make things better. Not just file potential issues with the software but someone that has a desire to improve the product/process they are involved in

Primary Responsibilities include, but not limited to, the following:

• Attending all Business Development planning, kick off and management meetings
• Attend all team meetings
• Writing use cases and specs
• Assist in creating implementation workflow and process for all new programs
• Will be the initial team member to work on new program initiatives.
• Work with Clients to implement and support new program
• Providing feedback to New Programs Lead owners based on initial implementation
• Effectively communicates relevant project information to all internal stakeholders
• Escalates risks and issues openly and quickly
• Conducting Alpha/Beta customer facing process and provide feedback for ease of onboarding and product requirements
• Helps to determine, new, creative ways to employ teams on projects and distribute responsibilities
• Anticipates needs and proposes alternative business solutions
• Easily recognizes areas for internal improvement and develops plan for implementation
• Creating documentation for all new programs
• Partnering with the Beta Support team to ensure all processes for supporting active customers are in place

Skills:

• Critical and independent thinking skills required
• Ability to manager workload efficiently with strong organizational and project management skills
• Strong verbal and written communication skills
• High attention to detail and accuracy
• Pro-active approach to process improvement

Reports to: Lead, New Programs

Schedule: 40 hrs/week, Monday thru Friday 9am – 6pm