Overview

 

The Role:

Q is looking for an Operations Associate to join our New York City team. As Operations Associate, you will do whatever it takes to keep Q’s services up and running smoothly daily. You will be an integral part of the team, orchestrating day-to-day logistics—anything from managing our dispatch system to answering questions from our Operators, to working with our engineering team to build a new feature. You’ll have a significant impact on the happiness of our Operators and clients and see your work genuinely appreciated daily. You’ll engage with our Operators everyday to make sure they have everything they need to succeed and deliver on a 5-star quality service for our clients.  You’ll be a central part of our operations, coordinating between vendors, suppliers, Operators, and internal teams to keep everything sailing smoothly.

 

About you:

• You believe in the vision of Q and thrive in fast paced environments with limitless potential to grow.

• You’re a self starter. You own your responsibilities and look for opportunities around you to grow the company even faster.

• You believe the best work is completed in teams, and understand the value of a strong relationship.

• You are solutions oriented and will do whatever it takes to problem solve for our Operators, clients and team.

• You are outgoing, empathetic and patient. You love working with people and helping them reach their best potential.

• You enjoy making every client and Operator feel important — not because you have to, but because they are.

• You’re meticulous, obsessed with inbox zero, and hate making mistakes or being inefficient.

• You’re a strong communicator.  You’re always professional, kind and quick to apply with the perfect tone whether you’re speaking with an Operator, client or engineer.

 

The Responsibilities:

• Oversee all operations related to delivering  a 5-star quality for our clients and be the front line of communications with Operators

• Be a passionate advocate for all Operators in NYC and answer any questions that come your way with grace and respect

• Coordinate with the NYC team to problem solve on a daily basis while innovating ways to improve operations for Q overall

• Collaborate with our client facing team to find the perfect match between Operators and Clients and monitor results to guarantee success

• Work with the Q operations, engineering and design teams to help create or upgrade systems to make everyone’s experience, including your own, more seamless and enjoyable.

 

The Qualifications:

• Must have have a Bachelors degree with 2-4 years of relevant experience

• Literate Excel or another data management tool preferred, but not required

• Strong verbal and written communication skills

• Bonus: Experience working with or managing hourly employees

• Bonus: Experience in a high growth technology startup

 

The Benefits:

• Ground floor opportunity at one of the fastest growing companies in the world

• Competitive salary

• Generous Stock Options

• 100% coverage for medical, dental, and vision insurance

• Q will pay for your MBA (MacBook Air) & cool Q headphones

• Transit costs covered

• An insanely supportive, hardworking team, building something BIG