Overview

The Role

As a fast growing web-based start-up we’re looking for talented Client Services Managers to come grow their skill sets and career with our team. This is a high-touch, rapport-building position that requires strong communication skills (both verbal and written), as well as strong problem solving skills, with a desire to give our clients the personal attention required. The ideal candidate will possess a strong work ethic and be upbeat, driven, well-organized, articulate, share a passion for technology and a love for working in a fast-paced environment.

Our culture combines hard work with lots of fun, proactive positive energy. If you are looking for a dynamic and challenging role, working alongside a team of proven stars, we encourage you to apply.

Responsibilities

• Client Services Managers are subject matter experts when it comes to the DialedIN product focusing on retaining and growing the current customer base

• Proactively engage clients, and work closely with users to ensure they’re trained and effectively drive adoption of the product on a consistent basis

• Able to articulate and communicate application features and product information for new releases and updates

• Develop and maintain clients relationships with new users

• Achieve high rate of renewal across customer base

Previous Experience & Skills

• Strong problem solving abilities

• 2+ years experience on a team with high volumes of either inbound or outbound calling to interface with customers or prospects – prior experience in sales, account management or customer success preferred

• Assertive, positive and effective communication skills both written and oral with considerable attention to detail

• Partner with Business Development to increase renewal rate and drive adoption opportunities with the existing customer base

• Fast learner, adept at understanding and articulating new technologies and corresponding value propositions on the fly