Overview

Are you a troubleshooting guru?  Do you love breaking things so you could teach yourself how to fix them?  Are you an engineering rock star who can understand complex technical environments, reproduce difficult problems, and run through log files like you were staring at The Matrix?  Are you interested in cloud computing and virtualization?

 

VMTurbo is looking for a Technical Support Engineer to join our world class Customer Support Team located in our Valhalla, NY campus. This is an opportunity to solve some of the most challenging problems faced by enterprise IT, today.  You’ll support a revolutionary new Intelligent Workload Management software product that is unlike anything on the market today. You will be responsible for learning and troubleshooting the VMTurbo product suite for our customers, differentiating environmental and configuration related issues from product defects, and understanding how to manage complex virtualized infrastructure based on this unique and innovative technology.

 

 
Responsibilities:
  • Take ownership of customer issues and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Reproduce customer environments and test and validate fixes and workarounds
  • Act as a liaison between customers, technical pre-sales, sales teams and the product development team
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and tracking of all issues in our ticketing system from open to resolution
  • Document knowledge in the form of knowledge base tech notes and articles
 
Qualifications:
  • BS degree in Information Technology, Computer Science or equivalent
  • 3-5 years of experience in enterprise technical support
  • Hands-on experience with virtualization technologies such as VMware vSphere and vCloud Suite, Citrix XenServer, Microsoft Hyper-V, Linux KVM
  • Working knowledge of Linux systems
  • Strong analytical and problem-solving skills
  • Excellent customer-facing written and verbal communication skills
  • Self-directed, eager to learn with a desire to work in a fast paced start-up environment
  • Understanding of object oriented architecture and model driven architectures
  • Experience working with complex multi-threaded applications
  • Experience with Linux utilities and scripting
  • Knowledge of virtualization management is a huge plus

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