VIVE is the modern beauty concierge for the modern woman. VIVE gets you a convenient, top salon appointment in just two taps. Gone are the days of searching, Yelping and calling for an appointment. VIVE offers a single purchase option and a monthly-unlimited membership. For $99 a month, VIVE members can enjoy unlimited blowouts to use at salons in the VIVE network.
VIVE is looking for a team player with operational prowess who can take our existing structures and build upon them to provide scalable solutions for our rapidly growing company. In this, you will lay the operational foundation upon which our business is built. Success in this role means setting and beating goals for KPIs such as NPS, customer satisfaction, and customer retention/churn.
The Operations and Account Manager will sit at the nexus of sales, marketing, and operations, and will report directly to VIVE’s Director of Salon Partnerships.
· A problem-solver and critical thinker
· Are proactive, not reactive: can understand and can anticipate problems before they happen again
· An A+ communicator: you can explain even the most complex concepts to your grandmother
· See no task as too small; you’re willing to get your hands dirty.
· Be patient, kind and compassionate; even-keeled and calm under pressure.
· Have excellent attention to detail: it’s the little things that count! Make sure every “I” is dotted and every “t” is crossed.
B.A. or B.S. from a top undergraduate college/university
2+ years work experience in Finance, Operations, and/or Technology
Passion for beauty, fashion and or lifestyle products is a must
Experience with technology is a plus