Overview

About the Role

  • Work with your teammates to sprinkle happiness and satisfaction across our customer base.
  • Provide ongoing education to customers on the functionality, features, and updates to our products and services.
  • Drive growth within the existing customer base by identifying and working to sell complementary services.
  • Coordinate resolution of customer issues while rallying the troops (Tech Support, Billing, and Engineering) for help as needed.
  • Keep your eyes and ears peeled for ways to improve our process, product, and company.
  • Dream, plan, execute, and manage new projects to create a jaw-dropping customer experience

About You

  • An Entrepreneurial spirit. A laser-beam focus. Your sleeves are eternally rolled up.
  • Strong communication skills – written and spoken.
  • Making customers smile gives you a warm, fuzzy feeling inside.
  • Fast, curious, and an independent learner. You Google for answers all day long and ask a lot of questions.
  • A human Swiss-army knife when it comes to resolving issues. Nothing falls outside your realm.
  • Bachelor’s Degree from an accredited university or institution, or equivalent experience.
  • Extra Credit: You have prior client-facing experience, are an Excel power user, or have other hidden talent that will make you an important asset on our team.
  • No prior VoIP experience required, just curiosity, a love of interacting with people, and a passion for learning new skills.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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