Overview

Description:  We are looking for a Customer Support Engineer specializing in distributed batch systems, Cloud computing and customer service.  Your daily role will involve interacting with customers to troubleshoot their problems and providing solutions. You will work on, and with, several Univa products using a wide variety of technologies. Your solutions will be provided to customers in the form of workarounds, defect repairs in the form of hotfixes, patches, maintenance releases (service packs), and new product releases.

 

Desired Skills and Experience

·      Bachelor degree in Computer Science, Engineering or related discipline

·      1 to 5 years of experience as a support engineer or developer

·      Strong customer service skills and experience

·      Languages: C, Python, Java

·      Shells: Bash (Bourne) or other Unix Shell

·      Demonstrated experience delivering quality support on time

·      Experience supporting enterprise software products to Global 1000 companies

·      Strong analytical and root cause analysis skills

·      Strong team player who is willing to learn and understand the needs of the business and how you and your skills will help achieve company objectives

·      Experience with Red Hat Linux and derivatives or other Linux such as Ubuntu Server and SuSE Enterprise Linux

 

Skills That Would Be a Big Plus

·      Experience using common development and customer service tools such as CRMs, source control repositories (cvs, svn, git), bug tracking tools (JIRA) and Support ticket software (Zendesk or other)

·      Multiple UNIX operating system experience including Linux (RedHat, SuSE, Fedora, and others) and Solaris. AIX, HP-UX and other UNIX vendors

·      Web services and PHP programming experience

·      Virtualization software such as VMWare, Xen or Kvm

·      Cloud service providers such as Amazon EC2, Google, Azure, Penguin POD, Rightscale and Rackspace

·      Experience with high performance computing

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·      Experience with Grid computing

About Univa

Univa is one of the fastest growing software technology companies based in Hoffman Estates, Illinois, USA, with offices in Markham, ON, Canada, and Munich and Regensburg, Germany.  We have recently been awarded in 2013 by HPCWire for “Top 5 Vendors to Watch.”  The company has cultivated a fast-paced and challenging atmosphere that is truly rewarding.    Our software is the backbone of innovations that touch the daily lives of everyone such as engineering design simulations for smart phones, predictions for the earth’s climate, aerodynamic simulations for Formula 1 racecars, visual effects for movies and new breakthroughs in drug discoveries.An Equal Opportunity Employer Univa is an equal opportunity employer that offers employees competitive compensation and a comprehensive benefits package including:·      Competitive salary·      Company-paid life and disability insurance·      Healthcare, dental and vision care plans The CultureWe are all dedicated to building Univa one employee at a time by hiring talented, creative, and motivated individuals. Every team member at Univa is empowered to contribute to our goals and each is given ownership in Univa - which creates a passionate work environment.Being part of an emerging high-tech industry requires vision, passion, and creativity. The culture at Univa embraces all of these. Working for Univa means being surrounded by people who neither accept the status quo nor what 'worked in the past'. We do not encounter obstacles - only opportunities to do things a new way.  

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