Overview

Are you a sales process fanatic? Are you looking for an opportunity to improve operational effectiveness in a successful software sales team and deliver against future growth targets. Top Hat is looking for you to head up Sales Operations!

In Sales Operations, you will be responsible for providing operational leadership to Top Hat’s sales team. This includes developing and executing on the sales team’s operational plans, defining and tracking sales targets and metrics, building and delivering on quality requirements for the team, overseeing sales budgets and expenses, honing sales processes and maintaining the CRM. Sounds exciting, right?

About the Gig:

  • You will own sales operations by:
    • Building sales forecasts, budgets and operational plans 
    • Defining and tracking sales metrics
    • Conducting relevant analyses to improve the performance of the sales team  
    • Managing the territory review and allocation process 
    • Building and managing campaign dashboards and reports 
    • Honing and maintaining Top Hat’s Salesforce implementation for the sales team 
  • You will own sales quality review by:
    • Building a quality assurance process, including requirements for call monitoring and quality-control of Salesforce usage 
    • Regular monitoring of calls to ensure compliance with company scripts and guidelines 
    • Regular review of team Salesforce usage and activity and identification of discrepancies / issues in usage
  • You will own sales enablement by:
    • Development and leadership of relevant trainings related to CRM usage and quantitative analysis 
    • Assisting with new hire on-boarding and other sales-team related priorities on an as-needed basis 

About Top Hat

About Top Hat:If you’ve been to university, you understand the nut Top Hat is trying to crack. Your professor starts to talk, and you really do have every intention of listening. But within about five minutes, your good intentions fly out the window and you begin to surf Facebook, catch some Zz’s or, if you’re feeling really ambitious, start working on a problem set for a completely unrelated class. When you join our team, you’ll be helping higher education find its mojo!Your work will touch hundreds of thousands of paying customers (300,000 and growing every day). Plus, you’ll be helping the world’s best and brightest have fun and learn more.  We officially launched a little over four years ago, and we’re already profitable and are growing like crazy! Lucky for you, we’re small but mighty. That means you get to influence everything we do. Here are a few of the many reasons you want to join us:Outstanding company culture, with a team that is super smart, highly motivated & stoked to be a part of a company that is changing the face of education.What’s up free deliciousness? We offer catered breakfast and rad lunch.Conveniently located right by College & Yonge metro stop, with subsidized metro passesOur investors' portfolio companies include Salesforce, Yammer & box.net. We're in good hands and in good company.Competitive health and dental benefitsWe are looking for people who want to grow with us and are in it for the long haul. We are one of the top education technology companies in North America (named one of the Top 50 Companies to Watch by Deloitte Consulting)You can wear whatever you want, but we hope you'll get behind our Top Hat traditions of Plaid Tuesdays and Tip Top Fridays!

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