Are you looking to flex your teaching/instructional design muscles at one of Toronto’s fastest growing startups? Can you make explaining a new technology solution sound like a dream come true? You will work with new customers (which happen to be professors) to help adopt technology that will transform their lectures into a modern classroom!

We’re Top Hat, a student engagement platform that makes learning more fun and effective for professors and students. We’re in over 500 universities and are adding new professors and students every day. 

We’re growing like crazy, and that’s where you come in! We’re looking for people to become our newest onboarding specialists! You will help us on-board new professors to our platform during peak season. You will be working with professors to walk them through an onboarding journey from signing their contract until the first day of class and beyond – you will be the prof of profs! You will lead the professor through this journey and ensure that they are well equipped to adopt Top Hat in their class.  


About the Gig:

  • You will manage each new professor’s customized onboarding journey and ensure they are totally ready to adopt the platform for their upcoming class
  • You ensure customers are familiar (some might say experts) with using the platform in their classroom
  • You will share best practices on how to format lectures and effectively teach using the Top Hat platform
  • You ensure that each professor is proactively prepared for the beginning of the semester to ensure full readiness of both the students and professor
  • You will manage your full onboarding pipeline of new professors from signing the contract, to training, to full utilization, to the first day of class

About You: 

  • You are very organized and comfortable managing high volume of training sessions and tasks
  • You are eloquent in your communication skills (especially over the phone, you have a way in establishing relationships)
  • You are familiar with technology and competent with computers
  • Ideally you’re comfortable with Mac AND Windows
  • Having a teaching or training background is highly preferred

About Top Hat

About Top Hat:If you’ve been to university, you understand the nut Top Hat is trying to crack. Your professor starts to talk, and you really do have every intention of listening. But within about five minutes, your good intentions fly out the window and you begin to surf Facebook, catch some Zz’s or, if you’re feeling really ambitious, start working on a problem set for a completely unrelated class. When you join our team, you’ll be helping higher education find its mojo!Your work will touch hundreds of thousands of paying customers (300,000 and growing every day). Plus, you’ll be helping the world’s best and brightest have fun and learn more.  We officially launched a little over four years ago, and we’re already profitable and are growing like crazy! Lucky for you, we’re small but mighty. That means you get to influence everything we do. Here are a few of the many reasons you want to join us:Outstanding company culture, with a team that is super smart, highly motivated & stoked to be a part of a company that is changing the face of education.What’s up free deliciousness? We offer breakfast and rad lunch.Conveniently located right by College & Yonge metro stop, with subsidized metro passesOur investors' portfolio companies include Salesforce, Yammer & box.net. We're in good hands and in good company.Competitive health and dental benefitsWe are looking for people who want to grow with us and are in it for the long haul. We are one of the top education technology companies in North America (named one of the Top 50 Companies to Watch by Deloitte Consulting)You can wear whatever you want, but we hope you'll get behind our Top Hat traditions of Plaid Tuesdays and Tip Top Fridays!

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