Overview

Thumbtack Technology, Inc. is seeking an entrepreneurially-minded Technical Client Manager to build our Technical Client Management function from the ground up.

 

Thumbtack Technology is a software development company that has been at the forefront of large-scale, high-performance web development for over a decade. We are based in the U.S. and Russia, with our main office located in the financial district of Manhattan, New York.

Our client roster includes The New York Times, eBay, Shutterstock, AppNexus, The Boston Globe, adMarketplace, Etsy, OkCupid, SAP, and PlaceIQ.

The ideal candidate will have solid experience driving satisfaction and proactively increasing value within existing client relationships, and will eager to start their own group at an innovative New York tech company.

Responsibilities:

• Develop relationships with key client decision makers. Our client decision makers are usually very technical, and you will need to be able to speak their language

• Ensure Client satisfaction with ongoing projects

• Represent client goals internally to all stakeholders and ensure client needs are being met

• Ensure alignment and partnership between Thumbtack and the client is maintained throughout lifecycle of projects

• Maintain and improve profitability (controlling scope/change order management)

• Strategically plan to pre-sell future engagements and additional services

Requirements:

• Entrepreneurial mindset. We know what we need here, and we know why we need it, but we need you to build this department and make it awesome

• Minimum of 4 years of in Account Management for Technical Services with a quantifiable history of progressively increased responsibility and results

• Proven track record expanding business through cultivating working relationships with Senior Technical Executives, such as CTOs and CIOs

• Dual Bachelor’s Degree in MIS and Business, or equivalent experience

• Experience achieving results within globally distributed companies a plus

Contact Us

It’s important  to us to maintain a culture of people who respect each other and help each other grow.  If this sounds like the kind of environment you’d like to be a part of, please drop us a line at careers@thumbtack.net and let’s start talking!

 

Thumbtack Technology offers competitive compensation, comprehensive benefits, and flexible work arrangements.