Overview

We’re looking for a support specialist to continue building our reputation of providing the best customer service experience through all levels of technical support.

The Support Specialist we are looking for would play a key role in the Method team since they would directly support the most important members of the Method family – our customers.  This person would help with responding and moderating our community forum posts, act as a second level of phone support to customers and assist with writing documentation.  Excited?  Great! 

Responsibilities

• We are looking for a Support Specialist that is energetic, enthusiastic, loves to find solutions to problems and enjoys writing:
• Excellent organizational and communication skills and an engaging phone presence.
• Act as second level support system to our Method community.
• Answer questions from the Method community through phone, email or user forums.
• Provide quality assurance by testing newly released features and updates.
• Create and update help resources such as documentation, movies and run webinars.
• Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
• Provide consistent feedback to the entire team on enhancements we can make to product development.
• Be a team player with a positive attitude and a willingness to contribute to the overall team’s success in a fast paced environment.

Requirements 

• Full time position.
• Prior experience with databases and database technology such as Microsoft Access, Microsoft SQL, is preferred but not a requirement.
• Post-secondary education in a technology discipline.
• Must have a strong technical aptitude and ability to learn new software quickly.
• Strong problem solving skills.  You must be passionate about your ability to always find solutions to customers’ needs.
• Must be self-motivated and goal driven.
• You should possess the ability to multi-task and prioritize.

Benefits

• Fun team environment.
• Small company experience – working for a small company like Method gives you deep insight to the inner workings of how a software company operates, as you will be expected to become involved in many discussions: from new product features, to marketing campaigns, to operational policies and procedures!  It is the kind of experience you can only get from a small company. 
• Training – You will receive initial and ongoing training on Method’s products, policies and procedures.
• Great downtown location – Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of King Street and Spadina Ave.
• Great working hours – Method’s company culture is perfect for those who strive for a good work/life balance. 
• Competitive salary plus potential bonuses!
• Health care and dental plan.