Schoology is one of the fastest growing education technology companies with more than 8 million users across the world. We have redefined the learning management system to make online education a community effort between the students, the teachers and the parents.
Working at Schoology offers you a chance to help solve the most important challenges in education in an environment that’s fun, collaborative and innovative. We are looking for smart, creative individuals who are passionate about education and aren’t afraid to show it.
Why we need you:
The award-winning Schoology team and business are growing extremely quickly. As our user base grows, so does the client support team’s need for a go-to support engineer to keep our systems running smoothly, improve the processes currently in place, and help make our client support team an even stronger resource for our Schoology users.
As a Support Engineer, you will:
- Attain a deep understanding of the web-based product and iOS/Android application and keep abreast of latest changes.
- Work with clients to troubleshoot and resolve technical issues that are difficult to reproduce.
- Help the Support team identify bugs and issues that are difficult to reproduce.
- Develop a good understanding of Schoology’s Live and Dev database, architecture, and API.
- Work with internal teams to improve Support processes.
- Maintain API integration with Support systems.
- Help answer Help Desk tickets from all end-users during peak season.
To succeed in this position, you will need:
- Experience in a client-facing role.
- Strong communication and teamwork skills.
- Demonstrated ability to identify and resolve defects in a system.
- Experience and expertise developing in one or more of the following languages: PHP, Ruby, Python, Java, GO or node.js.
- Ability to work with cross-functional teams.
- Background in Computer Science preferred.
- Interest or experience in education a plus.
At Schoology, we strive to stay curious, learn something every day, and always be open to new ideas. We’re on a unique journey and this is just the beginning. Come join us and let’s build it. Together.
Schoology is an Equal Opportunity Employer and embraces diversity of every kind.