Overview

SocialCode builds marketing technology and solutions that make the world’s most valuable brands successful using social platforms. We are a subsidiary of Graham Holdings Company (formerly The Washington Post Company), but operate independently as a startup. We have an open office environment that fosters a free exchange of ideas and we’re looking to add more bright, enthusiastic talent eager to make a big impact on our business. Check out full details below.

**This position is open available in our NY and SF offices. 

 

Director of Client Success

SocialCode is looking for someone who’s experienced and passionate about growing SaaS businesses. The Director of Client Success will be responsible for the retention and growth of existing and new clients of our social analytics and advertising platforms.

This is an extraordinary opportunity to scale a business in the fast-growing area of social marketing. Over the past several years, SocialCode has established itself as the leading provider of marketing technology and services for big brands to reach customers on social platforms. We count 30% of the Fortune 100 as clients.

The leader for this position has successfully led a SaaS-company renewals, account management, and customer success team with experience with enterprise clients with high touch requirements.

Success metrics in this role will include customer renewals, increased customer usage and adoption, and selling additional services.

 

Responsibilities:

• Manage operational components for renewals, customer touch, and customer adoption metrics.

• Manage and build a strong team for the portfolio with a focus on making every customer as successful as possible, resulting in continued loyalty to SociaCode

• Leverage best practices in client management and technical innovation to ensure maximum retention and growth through appropriate cost and touch models.

• Focus on customer intimacy to deliver business impact and innovation to a customer’s business by truly understanding our customers’ key business issues and opportunities.

• Ensure any account issues are resolved quickly, leveraging resources from across the company as needed.

• Provide executive oversight and client communication.

• Hire world class talent and manage performance to ensure career growth opportunities

 

Experience/Skills Required:

• 5 or more years of experience in managing large portfolio of SaaS accounts

• Success in consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on profitability.

• experience building and growing a team for a SaaS product.

• ability to track and report progress on the business to the senior executives.

• Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy.

• Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team.

• Proven track record working in driving customer adoption and retention

• Passion for technology and innovation

• Strong understanding of SaaS and the business benefits

• Excellent communication, presentation and negotiation skills

• Analytical and negotiation skills, particularly at executive level

 

Perks:

• Competitive salary

• Quarterly bonus eligibility

• Full benefits

• 401(k) & pension

• Company equity

• Casual dress

• Rapid learning and growth opportunities

• In-office snack surplus