Overview

Hi, we’re a close-knit startup enjoying the best of both worlds: a proven product on the market AND beer in the fridge. Said product, GuardRail, is in use around the world, monitoring configuration data for huge enterprises and mom-and-pop startups alike.

As ScriptRock’s Customer Success Specialist, you’ll work with not only the customer, but with our leadership, marketing, sales, and development teams to increase customer satisfaction. You’ll be the post-sale point-of-contact for our customers, who represent a varied breadth of industries including finance, healthcare, and government. 

You’ll be touching base with established clients to see how they’re using the product, finding out what they like, what they need going forward, and demonstrating new features as we roll them out.

We’d prefer a candidate with 1-2 years technical experience in a support role (whether it be customer success, helpdesk, etc.), with great customer acumen, and who exhibits natural empathy. Your written English should be impeccable, since you may be writing customer-facing FAQs and documentation and communicating via email. A bilingual candidate would be a plus, but is not required.

Email us your résumé and cover letter: careers@scriptrock.com Please tell us a little about your prior experiences and how you feel they’d apply at a rapidly growing company.

Culturally speaking, we’re small and focused, but everyone contributes meaningfully. We don’t hire followers or wallflowers — we don’t micromanage, so we respect assertiveness, opinions, and people who can take the necessary steps to get things done and do the best job possible. We also play a lot of Xbox.

A little about us:

ScriptRock is a software analytics company that, on behalf of our customers, makes sense of billions of configurations about millions of applications, all in real time. Our comprehensive SaaS-based solution for web and mobile applications consolidates state of your organization into a single, powerful interface. 

Our office is located in downtown Mountain View just a couple blocks from the Caltrain/VTA station. Compensation is competitive with stock options, and medical, dental, and vision insurance are covered. By the way, when you write in, please include your favorite joke. The position is 100% on-site — working remotely is not possible, but we’ve got a couple refrigerators full of drinks and snacks, and lunch is delivered free every day.

Careers

ScriptRock is building a completely new approach to managing the chaos of the technology stack. We’re fast paced, motivated and have a lot of fun together. We’re evangelical about DevOps. Over 600 companies use our platform to get visibility and control over their dynamic data centers. Our mission is to help enterprises control the chaos and we want you to be part of the journey.

Perks

 

• We cover 100% of benefits for you and your family
• We don’t track time, we track results
• Stocked fridge + free lunches
• Team events + Happy Hours
• Walking distance to Caltrain and Light Rail
• An office that loves your pooch
• Finest gadgets and equipment
• No posers – only pros