About Polaris

Polaris specializes in consulting and technology solutions for pharmaceutical companies. We are at the forefront of the industry in terms of delivering technology through innovation fueled by our entrepreneurial culture.

Polaris employs over 200 people worldwide, and has been in business for more than 14 years. We are a truly global firm, speaking more than 25 languages. We are headquartered in New York City, with additional offices in Amsterdam, Boston, and San Francisco.

Learn more about our company and culture: http://polarismanagement.com/culture/

Position Overview

Polaris Solutions is searching for an energetic Account Manager (AM) to join our growing technology team. The AMwillmanage relationships with existing clients and will have responsibility for key Polaris accounts,setting and driving towards account level objectives and ensuring defined goals are being met. The AM will closely interact with Polaris Solutions’ delivery units, including our support, development, implementation, and client teams.

The Account Manager will be involved in all aspects of Polaris’ delivery lifecycle, including contracting, consulting, project execution, support,business process outsourcing, and client management. The AM will monitor performance of the run teams, and will be held accountable for client satisfaction. TheAM will be an escalation point for clients and be responsible for maintaining a positive relationship with clients.

General Responsibilities


    • Develop an understanding of Polaris’ offerings and the details of the implementation at their respective clients


    • Establish and maintain a positive client relationship


    • Balance the needs of multiple clients within the AM’s portfolio


    • Periodically distribute client surveys to measure satisfaction levels


    • Ensure account is meeting all defined metrics and objectives


    • Act as point of contact for client escalations and responsible for driving resolutions


    • Identify and market sales opportunities for new products or functionality


    • Maintainfinancial goals of accounts and meet revenue goals


    • Lead contracting and pricing of system customizations


    • Assist with internal IT strategy and implementation


    • Assist with identifying and developing new technology offerings


    • Provide mentorship for junior staff members


    • Support the growth of the organization; assume additional office responsibilities (e.g., career management, mentoring, recruiting, training, attending conferences)


    • Special projects and internal projects will also be assigned on an as needed basis


General Requirements


    • 5+ years in an account management role for a SaaS based organization


    • Management consulting/systems integration experience, preferably with a Big 4 or similar consulting firm focusing on the Pharma industry, a plus


    • Undergraduate degree or equivalent experience required (Computing / Engineering / MIS / Information Science); MBA preferred


    • Analytical and quantitative: comfortable with numbers, strong business acumen, and excellent leadership skills


    • Successful track record in growing accounts and consistently maintaining positive client relationships


    • Willingness to have a different opinion, ability to articulate thoughts and concepts well


    • Ability and willingness to attain and improve skills related to the Polaris Core Competencies


    • Experience or knowledge of pharmaceutical industry not required, but definitely a plus – Specific technologies preferred: ASP.NET, SQL, Java, Windows Architecture [IIS, Windows Server], Microsoft Office Expertise, SAP/Oracle Apps


    • Knowledge of specific project management methodology(e.g. PMI) and/or software development (e.g. Agile, Waterfall, etc.) preferred


    • Have willingness and preference to “roll up sleeves” and work alongside the team


Physical and Location Requirements


    • Ability to work out of the New York office, as well as work 4 days a week in New Brunswick, NJ out of a client site. (core Polaris office hours are 9 am to 6 pm, Monday through Friday)


    • Upon job offer, applicant must be able to pass background check and drug test


    • Ability to travel to client and vendor sites as needed (up to 25%)


Please submit application here: https://home.eease.adp.com/recruit/?id=13885041

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