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Overview

About Polaris

Polaris specializes in consulting and technology solutions for pharmaceutical companies. We are at the forefront of the industry in terms of delivering technology through innovation fueled by our entrepreneurial culture.

Polaris employs over 200 people worldwide, and has been in business for more than 14 years. We are a truly global firm, speaking more than 25 languages. We are headquartered in New York City, with additional offices in Amsterdam, Boston, and San Francisco.

Learn more about our company and culture: http://polarismanagement.com/culture/

Position Overview

Polaris Solutions is searching for an energetic Account Manager (AM) to join our growing technology team. The AMwillmanage relationships with existing clients and will have responsibility for key Polaris accounts,setting and driving towards account level objectives and ensuring defined goals are being met. The AM will closely interact with Polaris Solutions’ delivery units, including our support, development, implementation, and client teams.

The Account Manager will be involved in all aspects of Polaris’ delivery lifecycle, including contracting, consulting, project execution, support,business process outsourcing, and client management. The AM will monitor performance of the run teams, and will be held accountable for client satisfaction. TheAM will be an escalation point for clients and be responsible for maintaining a positive relationship with clients.

General Responsibilities

Develop an understanding of Polaris’ offerings and the details of the implementation at their respective clients

Establish and maintain a positive client relationship

Balance the needs of multiple clients within the AM’s portfolio

Periodically distribute client surveys to measure satisfaction levels

Ensure account is meeting all defined metrics and objectives

Act as point of contact for client escalations and responsible for driving resolutions

Identify and market sales opportunities for new products or functionality

Maintainfinancial goals of accounts and meet revenue goals

Lead contracting and pricing of system customizations

Assist with internal IT strategy and implementation

Assist with identifying and developing new technology offerings

Provide mentorship for junior staff members

Support the growth of the organization; assume additional office responsibilities (e.g., career management, mentoring, recruiting, training, attending conferences)

Special projects and internal projects will also be assigned on an as needed basis

General Requirements

5+ years in an account management role for a SaaS based organization

Management consulting/systems integration experience, preferably with a Big 4 or similar consulting firm focusing on the Pharma industry, a plus

Undergraduate degree or equivalent experience required (Computing / Engineering / MIS / Information Science); MBA preferred

Analytical and quantitative: comfortable with numbers, strong business acumen, and excellent leadership skills

Successful track record in growing accounts and consistently maintaining positive client relationships

Willingness to have a different opinion, ability to articulate thoughts and concepts well

Ability and willingness to attain and improve skills related to the Polaris Core Competencies

Experience or knowledge of pharmaceutical industry not required, but definitely a plus – Specific technologies preferred: ASP.NET, SQL, Java, Windows Architecture [IIS, Windows Server], Microsoft Office Expertise, SAP/Oracle Apps

Knowledge of specific project management methodology(e.g. PMI) and/or software development (e.g. Agile, Waterfall, etc.) preferred

Have willingness and preference to “roll up sleeves” and work alongside the team

Physical and Location Requirements

Ability to work out of the New York office, as well as work 4 days a week in New Brunswick, NJ out of a client site. (core Polaris office hours are 9 am to 6 pm, Monday through Friday)