Overview

Olo is seeking ambitious and dedicated Client & Customer Service Associates to join the Olo Client Services Team in New York City.  If you have superb social skills, a detail-oriented personality, and strong computer skills you may be qualified.  Ideal candidates are excited to work in a fast-paced, ever-changing and team-oriented environment.  

 

Responsibilities

  • Assist Client Services Team manage client relationships from post-sale through program launch leveraging tools such as Basecamp, Pipedrive, and Zendesk
  • Answer support calls and emails for clients
  • Conduct market and industry research (ad hoc basis)
  • Answer support calls and emails from customers
  • Consolidate market feedback for product and process improvement recommendations
  • Complete general administrative tasks
  • Escalate issues and concerns when necessary to relevant personnel
  • Help to develop new and improve existing Client Services processes

 

Requirements

  • Excellent oral and written communication skills
  • Strong customer service skills
  • Ability to multi-task, while maintaining robust organizational and problem solving skills
  • Web and computer skills (MS Office Suite, Cloud-based software, etc.)
  • Ability and willingness to work outside of the normal “9-5” hours
  • 4-year college degree

About Olo

Since 2005, Olo has helped 150+ brands increase sales and customer frequency with web & mobile ordering, all fully integrated with their POS, Payment and Loyalty systems. Today, more than 4 million customers use Olo to order ahead and get food faster at their favorite restaurants across the U.S.

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