Overview

1stdibs is the world’s largest online luxury marketplace and the go-to source for the world’s leading interior designers and consumers to find antique & modern furniture, jewelry, vintage fashion and fine art.

Backed by Benchmark Capital, Index Ventures, Spark Capital and Alibaba, 1stdibs brings together a unique blend of expert curators and seasoned Internet executives from companies including eBay, Gilt, Google, FreshDirect, MLB.com and Twitter.

We are seeking a Logistics Operations Analyst to help scale our complex Parcel and Freight/White Glove fulfillment network to deliver an outstanding experience for customers and dealers around the world, amid rapid growth.
Your work will help us offer timely, high-quality delivery for rare and desirable pieces ranging in value from several hundred dollars to hundreds of thousands of dollars – and up.

This is a new function within a growing company, so being comfortable with ambiguity, change, and hands-on work is important.

Responsibilities

  • Develop processes and help design tools to enable our team to more efficiently handle the fulfillment of rapidly growing order volumes
  • Document existing process flows to improve transparency for our customer and dealer support teams, and in turn our customers and dealers
  • Work with our network of domestic and international carriers to collect and aggregate tracking data into a standard set of customer-friendly statuses and checkpoints
  • Leverage customer service ticketing software and other tools to shorten response time by structuring data, routing, and workflows
  • Track performance vs. KPIs (key performance indicators) to identify strengths, bottlenecks, and ways to evolve our service

Requirements

  • Bachelor’s degree
  • 2+ years experience in logistics, operations, or supply chain OR 2+ years experience at a top-tier consulting firm, investment bank, private equity fund, or technology company
  • E-commerce or online marketplace experience is a plus
  • Ability to develop, clearly document, and evangelize scalable processes
  • Truly outstanding organization and attention to detail
  • Advanced Microsoft Excel
  • Skilled problem solver
  • Strong interpersonal and communication skills, with the ability to build and maintain close working relationships
  • Enthusiastic teamwork and collaboration
  • Ability to work effectively in a fast-paced environment while handling multiple projects
  • Entrepreneurial self-starter who takes ownership over his/her work

About 1stdibs

1stdibs is the world’s largest online luxury marketplace for one-of-a-kind products. It has become the go-to source for the world's leading interior designers and consumers to find antiques, modern furniture, jewelry, vintage fashion and fine art.

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