Overview

Luxe is the first on-demand parking service of its kind. Users of the service can drop a pin on their mobile app, drive to their desired location and be greeted by a Luxe valet. We’ll ensure the safe storage of their vehicle and return upon their request. We are a well funded, strongly backed company looking for people with integrity, character, intelligence and desire to build an amazing brand experience. The role of Logistics Coordinator is to support the field operations team and operations management; overseeing all field operations and supervision of field support personnel. This person is a leader and can make command decisions. You think on your feet and stand by your actions. You bring a wealth of operations logic, policy and process.

Field Operations

    • Monitor active dashboards for valet / user activity
    • Supervise field coordinator
    • Manage deployment / logistics of valets through field coordinator
    • Manage breaks and downtime
    • Act as decision maker for escalations
    • 2nd Tier contact to customer to relay transit information and coordinate optimal delivery experience
    • Manage shift change, utilization and optimization
    • Provide active feedback to management via a situational report
    • Report quality feedback into service and engineering (i.e. reconstructs events & tracks trends for analysis)
    • Lead roadmap for policy, process and tools
    • Unafraid of hard work and willing to roll up the sleeves
    • You are agile and the “Go To” person for field ops

Experience:

    • 1 + years of logistics support or coordination / business operations
    • BA / BS preferred
    • Strong organizational and problem solving skills
    • Experience building training guides, policy, process and tools
    • Excellent written and verbal communication
    • Able to manage multiple tasks

About Luxe

Founded and based in San Francisco, Luxe is a new service that sends valets to park for you, wherever you are - it’s fast, affordable and convenient. With a veteran team of product, engineering, and operations leaders from Tesla, Google, Zynga, Yahoo! and Groupon, a fleet of prescreened, friendly valets, dozens of insured, secure parking lots, and a sophisticated technology platform that monitors every step of the process from drop-off to pick-up, Luxe is leading the charge on a new industry of on demand services that address a ubiquitous urban challenge: finding a parking spot.

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