Overview

What you’ll do:

  • Align with sales and business development teams to lead post-sales implementation of FoodEssentials product, with a focus on customer success and customer retention
  • Provide coaching and education to ease adoption of the FoodEssentials product by each and every customer
  • Communicate technical knowledge of FoodEssential’s platform, educating clients on best practices
  • Develop, maintain and nurture customer relationships
  • Propose creative solutions to proactively address the customer’s business problems and introduce innovative ways to utilize the FoodEssentials platform
  • Work with customers to outline critical success factors, metrics for success, and potential issues, and develop strategies to meet customer needs
  • Interface with customers via email and phone and respond to customer’s inquiries
  • Prioritize and drive resolution on escalated customer issues
  • Analyze data for clients and prepare reports for internal and external clients
  • Proactively monitor and report on customer usage trends and success to internal teams
  • Provide clear and constructive feedback to Product Management and Engineering based on customer requirements

Your Creds:

  • Bachelor’s degree required
  • Apparel experience is required 
  • 5+ year of experience with customer success/Account Management experience
  • Thrives in a fast-paced, team-based sales environment
  • Capable of identifying and cultivating potential opportunities
  • Understands the consultative sales process
  • Must be a self-starter with a proven track record of excellent communication and listening skills
  • Proactive and self-motivated

About Label Insight

LabelINSIGHT is a rapidly growing VC backed start-up growing in the Chicago and St. Louis markets. Starting as FoodEssentials, LabelINSIGHT is now the industry’s most powerful and innovative consumer facing product data insight exchange for CPG manufacturers and retailers. The industry's largest retailers and manufacturers are looking at the LabelINSIGHT platform as an integral solution to manage their product data, increasing their ability to respond to the demands for transparency in the market. LabelINSIGHT's partnership with the FDA, proprietary technology, and scientific data structures set us apart from all other solutions in the industry. Our mission has always been to make vast amounts of product label data accessible and easily analyzable.

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