Overview

Brandwatch is forging the path for the next level of social intelligence. We have already created the best Enterprise Social Intelligence platform in the world, but that’s just the start. We’re on a mission to bring together the things we do well – engineering, design and understanding customer needs – to help businesses and brands prove and optimise the value of their marketing in an ever-changing social world. We are creating new products and solutions that enhance the intelligence our customers get from social data, to help them make smarter and quicker business decisions. Better. Bolder. More Brilliant.

As we continue to rapidly expand our US team, we are hiring a Junior Account Manager (which we call Client Services Executives) to help service our Pro Account clients, and support our senior Client Services team, in delivering an industry-leading level of service to our Enterprise client base.

In this role, you will:

• Become an expert in configuring and using the Brandwatch tool
• Onboard and service a diverse book of clients
• Provide phone and email support to help clients solve problems, and get the best results from Brandwatch
• Communicate product and service updates to our client base
• Assist Account Directors in day to day duties
• Update CRM and Billing system records for client accounts and opportunities

You will have:

• 6 months working/interning within a client-facing role
• Experience in a fast-paced working environment
• An ability to learn quickly that would make an android envious
• The ability to multi-task and troubleshoot under pressure
• Ability to be astute, strategic, intelligent, and insightful
• Excellent account management and relationship building skills
• Exposure to, and understanding of, social media monitoring tools
• Tech savviness and experience of using social media/networks
• A proactive approach to your work schedule
• Ability to work autonomously
• Attention to detail

Icing on the cake:

• Experience working with or for a social media monitoring provider
• Demonstrable knowledge of marketing principles and best practices
• Familiarity with Boolean logic
• Experience working with CRM and/or ticketing systems, such as Salesforce, Zendesk, Zuora, and JIRA
• Background in digital marketing or at a SaaS vendor

Success will be measured on:

• Retention of your shared base clients’ revenue
• Your clients’ satisfaction levels