Overview

We are looking for a fearless leader to join our city operations team in New York City.  If you have ever thought of yourself as a “hustler”, “number cruncher” or “operations guru”, read on.

We have delivered millions of products from local grocery stores to our customers’ homes and offices. And we’ve barely scratched the surface. If you’re ready to learn like you’ve never learned before – and ship like you’ve never shipped – we have seats on this rocket with your name on it.

Operations 
What You’ll be Doing:

  • Source, recruit and manage a fleet of Personal Shoppers from all walks of life

  • Teach new Personal Shoppers the ways of the Jedi (or at least about the company, regular operating procedures, and how to provide amazing customer service)

  • Use data to analyze, set and manage Personal Shoppers’ weekly schedules, matching supply and demand

  • Constantly look for opportunities to provide feedback to Personal Shoppers so that they are WOWing our customers with amazing service on a daily basis

  • Stay on top of day-to-day operations, making adjustments as necessary to ensure that we can deliver on our 1-hour delivery promise to customers

What You Should Already Have:   

  • Training experience - you should be an amazing communicator, and be able to put together and present all types of material to any audience

  • Managing experience - you should be comfortable hiring and managing a large group of people, constantly seeking to keep them engaged and happy

  • Operations experience - you should excel at managing projects in a fast-paced environment, and using data to constantly improve processes and policies

  • Startup experience - you should have previous entrepreneurial experience, whether in an actual startup or through side projects

  • Professional experience - 3-5 years of related work experience, and bachelors degree

Growth:
What You’ll be Doing:

  • Be the voice of Instacart throughout the local community

  • Network, connect and partner with local startups, organizations, events, meetups and more to spread the word in the city

  • Run data-driven marketing experiments to drive new users and orders on a weekly basis

  • Build a New York City empire by expanding Instacart’s operations to new neighborhoods and grocery stores throughout the city based on customer feedback and demand

  • Work closely with PR team to manage and execute major launches, ensuring Instacart creates the biggest buzz in local media

What You Should Already Have:

  • Sales/business development experience - you should be a master at building relationships, cold calling/emailing, structuring partnerships and closing deals

  • Marketing/PR experience - you should understand how to run effective email marketing campaigns, be comfortable with speaking to external parties and run buzz-worthy events   

  • Startup experience - you should have previous entrepreneurial experience, whether in an actual startup or through side projects

  • Professional experience - 3-5 years of related work experience, and bachelors degree

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What We Will Hook You Up With:
 

  • Competitive salary and stock options, based on experience

  • Comprehensive health, dental and vision coverage

  • A MacBook Air (and any other tools to allow you to excel in your role)

  • A smorgasbord of food while you work

  • A fulfilling, challenging adventure of a work experience

  • An opportunity to work with an incredible team of hackers and hustlers

To Apply: 
The best candidates find a way to get in touch with someone at Instacart directly. Along with your resume, please provide a short and concise cover letter covering the following topic -

1. What’s the most impressive project you have managed or executed in the last 3 years. Please provide any details or metrics related to this project.

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