Overview

Technical Account Manager

 

inSparq is seeking a Technical Account Manager (TAM) to help our team create amazing client experiences. If you’re someone who loves people and has an innate ability to connect and are interested in new technologies, this role may be for you.

 

inSparq’s TAM will serve in a cross-functional capacity, working closely with Sales and Product, to manage existing client relationships, lead customer development, manage integration projects, and optimize/upsell inSparq solutions. You will be the point person on all account matters, essentially running them like your own mini-businesses.

 

About You:

  1. Excellent communicator, in person and in writing. You’re great with people and a great listener, with empathy for client problems.

  2. Tech savvy. You’re strong with using Excel and know some HTML/CSS.

  3. Detail-oriented and organized, with excellent analytical skills.

  4. Comfortable with sales.

 

Your Responsibilities:

  1. Account Management: Upselling existing accounts and increasing revenue per account while evangelizing new products.

  2. Technical Project Management: Lead clients through technical implementation of inSparq products and provide support.

  3. Customer Development: Constantly listen and assess client problems and needs to channel insights to inSparq.

  4. Product Optimization: Work cross-functionally with Product to identify platform-wide improvement opportunities.

 

Qualifications:

  • Prior experience and success in client-facing roles.

  • This is an entry-level position with room to grow. No work experience necessary, though 1-2 years in consulting or an agency background is a big plus.

 

 

To apply, please submit your cover letter and resume to jobs@insparqinc.com telling us why you think inSparq and our Technical Account Manager role could be for you.

 

About inSparq

We’re a New York-based big data startup that is re-inventing how products are sold online. Our mission is to help retailers use data to make their business smarter, so they can better compete with larger players like Amazon. It’s two years old with a team of 12. We are taking what is most compelling about real-world shopping and building SaaS software solutions that improve product discovery, recommendations, and social engagement for major retailers. We work with over 15 retailers, including Bloomingdales, Kenneth Cole, and Coca-Cola--and we’re just getting started. The Company is backed by an amazing group of angels and VCs, and has deep connections into the e-commerce ecosystem. Our culture is all about fun, proactive and positive energy. We’re passionate geeks with a track record of executing.Being part of the inSparq team is a commitment to push yourself and those around you to do better, constantly adapt and learn new technologies, and be able to apply yourself to any challenge, whether you’re just starting out or a veteran of the industry.

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