Overview

Role and Responsibilities

In order to provide the most efficient service possible to our customers, SMS Assist is seeking a technical expert in the area of HVAC/Refrigeration  to provide technical expertise to our internal employees and our customers.   This is an office based position that does not generally require hands-on work/repair.

Core Responsibilities

• Serve as a technical expert and resource for Operations/Customer Service Managers in our Facilities Department
• Prepare, review, and approve quotes and invoices for facilities maintenance work (pricing, scope, etc.).
• Serve as key point of contact and able to resolve contract issues with affiliates/contractors

Key Competencies

• Technical expert in HVAC/Refrigeration
• Ability to negotiate contracts and resolve conflicts with contractors/affiliates
• Ability to source, onboard, and train new affiliates
• Ability to review and approve quotes and invoices
• Strong verbal communication/negotiation skills
• Flexible and adaptable
• Ability to develop relationships with affiliates
• Strong work ethic and integrity
• Awareness of risk mitigation techniques
• Strong desire and ability to contribute to and work with a team
• Ability to solve problems
• Takes initiative to proactively solve problems
• Ability to collaborate with others in a corporate/office environment

Experience and Education

• Hands-on technical expertise in the field
• Work experience in facilities maintenance
• Relevant industry certifications are a plus

We are looking for candidates interested in the following shifts:

Weekends:

Friday – Monday 12:00 PM – 11:00 PM

Friday – Monday 8:00 AM – 7:00 PM

Friday – Monday 7:00 AM – 6:00 PM