Role and Responsibilities

In order to provide the most efficient service possible to our customers, SMS Assist is seeking a technical expert in the area of HVAC/Refrigeration  to provide technical expertise to our internal employees and our customers.   This is an office based position that does not generally require hands-on work/repair.

Core Responsibilities

  • Serve as a technical expert and resource for Operations/Customer Service Managers in our Facilities Department
  • Prepare, review, and approve quotes and invoices for facilities maintenance work (pricing, scope, etc.).
  • Serve as key point of contact and able to resolve contract issues with affiliates/contractors

Key Competencies

  • Technical expert in HVAC/Refrigeration
  • Ability to negotiate contracts and resolve conflicts with contractors/affiliates
  • Ability to source, onboard, and train new affiliates
  • Ability to review and approve quotes and invoices
  • Strong verbal communication/negotiation skills
  • Flexible and adaptable
  • Ability to develop relationships with affiliates
  • Strong work ethic and integrity
  • Awareness of risk mitigation techniques
  • Strong desire and ability to contribute to and work with a team
  • Ability to solve problems
  • Takes initiative to proactively solve problems
  • Ability to collaborate with others in a corporate/office environment

Experience and Education

  • Hands-on technical expertise in the field
  • Work experience in facilities maintenance
  • Relevant industry certifications are a plus

We are looking for candidates interested in the following shifts:


Friday – Monday 12:00 PM – 11:00 PM

Friday – Monday 8:00 AM – 7:00 PM

Friday – Monday 7:00 AM – 6:00 PM

About SMS Assist

SMS Assist is revolutionizing multisite property management using our unique business model and proprietary cloud-based technology platform. SMS Assist provides a fully managed business solution to more than 90,000 client locations with a network of over 20,000 affiliate subcontractors. Using its unique business model and proprietary cloud-based technology platform, SMS Assist continuously reduces client costs to maintain their properties, while improving service quality and speed of delivery. SMS Assist is a Pritzker Group portfolio company.

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