Overview

Core Responsibilities

• Communicating and building relationships and trust with the client locations and regional management
• Delivering  Vendor Quality Control programs within the region
• Reading, Understanding and Implementing detailed facilities maintenance Scopes of Work and Service Level Agreements
• Issue Resolution with the customer
• Conducting Service Validations
• Training and guidance to vendors as required
• Guidance and feedback to SMS Management
• Quality Control Reports
• Vendor score cards
• Resolving customer problems by applying resources as necessary
• Conducting site surveys for various trades and services
• Appropriate customer level engagement and entertainment
• Attending Client District Management Meetings
• Conducting training and presentations concerning scope of work to store personnel

Key Competencies

• Capable of working independently
• Strong Team Skills
• Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point)
• Must be able to communicate effectively in writing and in person with Vice Presidents and District Managers of Multi Unit Enterprises in various retail corporations.
• Working knowledge of negotiation skills and techniques.
• Able to utilize Disc Profile Tools.

Education & Experience

• Trade qualification or equivalent combination of education and experience is preferred.
• Bachelor’s degree preferred
• Retail experience or experience servicing retailers is highly desired
• Strong multi-unit enterprise facilities management experience preferred in the following skills:
  • Landscaping
  • Irrigation
  • Snow-Ice Programs
  • Interior and exterior facilities management
  • Janitorial Services

Travel and Schedule Requirements

• Must be able to travel extensively within assigned geographic regions, including overnight travel
• Extensive driving requirements within geographic region
• Must be able to travel nationwide on short notice on a limited basis
• Must have excellent driving record and a valid driver’s license*
• Must be capable of working nights and weekends as requirements dictate

• Must be able to work flexible schedule hours and days as requirements dictate

*Standard car allowance provided

Physical requirements

• Must be capable of working outside in supervisory-inspection capacity in all weather conditions
• Must be able to climb ladders and perform roof top maintenance inspection tasks
• Must be capable of working extended hours during critical weather situations
• Must be capable of extensive driving (day, night and inclement) and commercial air travel