Core Responsibilities

  • Communicating and building relationships and trust with the client locations and regional management
  • Delivering  Vendor Quality Control programs within the region
  • Reading, Understanding and Implementing detailed facilities maintenance Scopes of Work and Service Level Agreements
  • Issue Resolution with the customer
  • Conducting Service Validations
  • Training and guidance to vendors as required
  • Guidance and feedback to SMS Management
  • Quality Control Reports
  • Vendor score cards
  • Resolving customer problems by applying resources as necessary
  • Conducting site surveys for various trades and services
  • Appropriate customer level engagement and entertainment
  • Attending Client District Management Meetings
  • Conducting training and presentations concerning scope of work to store personnel

Key Competencies

  • Capable of working independently
  • Strong Team Skills
  • Proficiency in Microsoft Office tools (Word, Excel, Access, Power Point)
  • Must be able to communicate effectively in writing and in person with Vice Presidents and District Managers of Multi Unit Enterprises in various retail corporations.
  • Working knowledge of negotiation skills and techniques.
  • Able to utilize Disc Profile Tools.

Education & Experience

  • Trade qualification or equivalent combination of education and experience is preferred.
  • Bachelor’s degree preferred
  • Retail experience or experience servicing retailers is highly desired
  • Strong multi-unit enterprise facilities management experience preferred in the following skills:
    • Landscaping
    • Irrigation
    • Snow-Ice Programs
    • Interior and exterior facilities management
    • Janitorial Services

Travel and Schedule Requirements

  • Must be able to travel extensively within assigned geographic regions, including overnight travel
  • Extensive driving requirements within geographic region
  • Must be able to travel nationwide on short notice on a limited basis
  • Must have excellent driving record and a valid driver’s license*
  • Must be capable of working nights and weekends as requirements dictate
  • Must be able to work flexible schedule hours and days as requirements dictate

*Standard car allowance provided

Physical requirements

  • Must be capable of working outside in supervisory-inspection capacity in all weather conditions
  • Must be able to climb ladders and perform roof top maintenance inspection tasks
  • Must be capable of working extended hours during critical weather situations
  • Must be capable of extensive driving (day, night and inclement) and commercial air travel

About SMS Assist

SMS Assist is revolutionizing multisite property management using our unique business model and proprietary cloud-based technology platform. SMS Assist provides a fully managed business solution to more than 90,000 client locations with a network of over 20,000 affiliate subcontractors. Using its unique business model and proprietary cloud-based technology platform, SMS Assist continuously reduces client costs to maintain their properties, while improving service quality and speed of delivery. SMS Assist is a Pritzker Group portfolio company.

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