Overview

Full-time, Waltham, Massachusetts-based position. Provide product support for customers including inbound customer calls and new customer onboarding. Track feature requests, bugs and improvements and work with development team to manage tasks on a daily basis.

Experience with tools such as CRM software, helpdesk.

  • Excellent listening, verbal and written communication skills.
  • Ability to problem-solve and think “on your feet.”
  • Self-directed, self-reliant and highly motivated.
  • Strong work ethic.
  • Great attitude and sense of humor!

Work closely with our small team to innovate, improve and grow! Is this the right opportunity for you? If you relish the opportunity to be an integral part of an early stage company, love to work with people and embrace the challenge of helping to build a company—we want to hear from you! 

·       A ground-floor opportunity in a growing company with a proven solution, happy customers and great potential

·       Fun, hard-working environment where every contribution counts

·       Opportunity to employ your proven account management skills 

·       The chance to earn a great income while building something worthwhile.

Minimum 2-3 years in product support/product management for a software or SaaS company with excellent interpersonal communication and collaboration skills.

About FamilyID

FamilyID, Inc (www.familyid.com) is a young, growing company that delivers easy online registration and registration management for schools, camps, sports, activities, and classes. We are searching for highly motivated software sales and product support professionals to help expand our base of happy customers. All positions are full-time (unless otherwise noted) and based in our Waltham, MA office.Is this the right opportunity for you?A ground-floor opportunity in a growing company with a proven solution, happy customers and great potentialOpportunity to employ your proven sales skillsThe chance to earn a great income while building something worthwhile If you relish the opportunity to be an integral part of an early stage company, love to work with people and embrace the challenge of helping to build a company—we want to hear from you.Are you the right fit for our team? Please send your resume and a cover letter to us at careers@familyid.com and let us know why!

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