Overview

Responsibilities:

• Passionate about resolving customer’s problems. Period.
• Takes complete ownership of customer issues from escalation to resolution and subsequent customer follow-up. It’s never ‘not our problem’.
• Manage customer relationships with key accounts – both technical and business. Goes above and beyond in the name of the customer.
• Drives System Administrators, Network Engineers, and Software Developers to diagnose root causes and implement fixes in a time efficient manner.
• Tackle cases with increasing levels of intricacy – from basic user questions to more in-depth technical issues.
• Independently diagnose and resolve networking and performance problems with servers in multiple data centers.
• Interest in mentoring junior team members and develop new processes to streamline escalation process.
• Desire to learn new technologies relevant to the space and apply them in order to constantly improve customer experience as the company grows.

Qualifications:

• Bachelor of Science in Computer Information Systems or equivalent industry experience.
• Minimum of 3 years of experience in systems development, network operations, software support or I.T. consulting.
• Strong knowledge of Internet standards and protocols, including TCP/IP, DNS, and HTTP/HTTPS.
• Strong understanding of networking fundamentals, such as IP routing, networking, NAT, and load balancing.
• Familiarity with web technologies including SQL, PHP, Ruby, and web servers including NGINX.
• Comfortable working in Linux environment.
• Desire to constantly learn technologies and adapt as company grows and product lineup expands.

What’s In It For You:

• Be inspired by geniuses, lovable lunatics, over-achievers, the full gamut.  Have your game of witty comebacks fine-tuned. 
• Impressive compensation with generous salary and equity
• Dual 27-inch Displays
• Developer-Class Macbook Pro Retina
• Conference Allowance
• Mind Bending Technical Challenges
• Fully paid health care, dental and vision insurance for you, generous contribution towards family plans
• Flexible work schedule: Paid holidays/ unlimited vacation policy
• Fully stocked kitchen with healthy snacks and drinks galore!
• Friday catered lunches, Happy Hours and other awesome company competitions/events – we took the whole company to SXSW last year.