Dispatch is hiring a dedicated Customer Success Agent. This person will help execute every aspect of our customer account lifecycle.
As one of our first Customer Success hires, you will help our team implement and develop best practices surrounding support and customer account management. Responsibilities in this position are wide-ranging and diverse, ranging from day-to-day support to complex troubleshooting issues. Many of our customers aren’t just switching software services, they’re migrating their field service management from a pen-and-paper solution to our on-demand platform. They require assistance from patient, proactive customer success agents who are willing to go the extra mile.
The ideal candidate for this position brings a positive, upbeat attitude to the table when dealing with difficult problems. You are an effective communicator and have exceptional social skills. When faced with an intractable challenge, your first instinct is to supply suggestions and creative solutions. You are not intimidated by challenges and are eager to surpass your own limitations. In terms of your background, you have a diverse mix of sales, customer support or technical expertise.
We think of ourselves as a brain trust of thinkers, do-ers and expert-level foosball players. Most of our bandwidth and time is devoted to honing and improving our platform, and we clock long hours in the office to prove it. But we’re happy to call Dispatch HQ our second home. After all, it’s equipped with some of our favorite things: A loveable office dog, a fleet of drones, a 3D printer and a wide selection of delicious snacks. If you are a curious, inventive and dedicated worker, you’ll fit right in.
Dispatch is changing the way field service businesses interact with their customers and each other. For years, these professionals have been abandoned in the field while their in-office counterparts implemented software to help them grow and succeed. With the advent of mobile technology, Dispatch is giving field service businesses the fair share they deserve, and everyone in the chain is benefiting as a result.