As a fast growing web-based start-up we’re looking for talented Client Services Managers to come grow their skill sets and career with our team. This is a high-touch, rapport-building position that requires strong communication skills (both verbal and written), as well as strong problem solving skills, with a desire to give our clients the personal attention required. The ideal candidate will possess a strong work ethic and be upbeat, driven, well-organized, articulate, share a passion for technology and a love for working in a fast-paced environment.
Our culture combines hard work with lots of fun, proactive positive energy. If you are looking for a dynamic and challenging role, working alongside a team of proven stars, we encourage you to apply.
Client Services Managers are subject matter experts when it comes to the DialedIN product focusing on retaining and growing the current customer base
Proactively engage clients, and work closely with users to ensure they’re trained and effectively drive adoption of the product on a consistent basis
Able to articulate and communicate application features and product information for new releases and updates
Develop and maintain clients relationships with new users
Achieve high rate of renewal across customer base
Previous Experience & Skills
Strong problem solving abilities
2+ years experience on a team with high volumes of either inbound or outbound calling to interface with customers or prospects – prior experience in sales, account management or customer success preferred
Assertive, positive and effective communication skills both written and oral with considerable attention to detail
Partner with Business Development to increase renewal rate and drive adoption opportunities with the existing customer base
- Fast learner, adept at understanding and articulating new technologies and corresponding value propositions on the fly
DialedIN is a NYC-based enterprise software startup that is helping enterprise sales teams all over the world close more deals faster, by re-inventing how they deliver sales content to their prospects and customers. We’re a newly formed team of 12 that already work with 20+ incredible clients like JPMorgan, ABC Disney, CBS, Scholastic, MLB Network, Etihad Airways…and we're just getting started.