Overview

The Role

As a fast growing web-based start-up we’re looking for talented Client Services Managers to come grow their skill sets and career with our team. This is a high-touch, rapport-building position that requires strong communication skills (both verbal and written), as well as strong problem solving skills, with a desire to give our clients the personal attention required. The ideal candidate will possess a strong work ethic and be upbeat, driven, well-organized, articulate, share a passion for technology and a love for working in a fast-paced environment.

Our culture combines hard work with lots of fun, proactive positive energy. If you are looking for a dynamic and challenging role, working alongside a team of proven stars, we encourage you to apply.

Responsibilities

  • Client Services Managers are subject matter experts when it comes to the DialedIN product focusing on retaining and growing the current customer base

  • Proactively engage clients, and work closely with users to ensure they’re trained and effectively drive adoption of the product on a consistent basis

  • Able to articulate and communicate application features and product information for new releases and updates

  • Develop and maintain clients relationships with new users

  • Achieve high rate of renewal across customer base

Previous Experience & Skills

  • Strong problem solving abilities

  • 2+ years experience on a team with high volumes of either inbound or outbound calling to interface with customers or prospects – prior experience in sales, account management or customer success preferred

  • Assertive, positive and effective communication skills both written and oral with considerable attention to detail

  • Partner with Business Development to increase renewal rate and drive adoption opportunities with the existing customer base

  • Fast learner, adept at understanding and articulating new technologies and corresponding value propositions on the fly

About DialedIN

DialedIN is a NYC-based enterprise software startup that is helping enterprise sales teams all over the world close more deals faster, by re-inventing how they deliver sales content to their prospects and customers.  We’re a newly formed team of 12 that already work with 20+ incredible clients like JPMorgan, ABC Disney, CBS, Scholastic, MLB Network, Etihad Airways…and we're just getting started.

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