Key Responsibilities:

• Conduct presentations via phone/web conference highlighting new CBI capabilities and tools
• Develop user training materials including documents and web casts
• Gather feedback from clients on feature requests or issues and communicate these back to the product/development team
• Communicate new feature requests
• Become the “go to person” for clients who need help
• Handle custom data requests that clients may have

Required Experience and Qualifications:

• Prior account management / product adoption experience
• Excellent verbal and written communication and presentation skills
• Must be personable and outgoing
• Must be organized and obsessive about detail
• Must be a good listener and able to get in the head of customer to understand what will make them more successful
• Prior account management experience is a plus
• Familiarity with enterprise customers and software also a plus