Overview

Dispatch is hiring a dedicated Customer Success Agent. This person will help execute every aspect of our customer account lifecycle. If you are looking to work in a dynamic, high energy, growing start-up environment where you can be involved in every aspect of the company, then this opportunity may be for you.

You are:
As one of our earliest Customer Success hires, you will be involved with our team to provide feedback and assist with optimising our process and strategy surrounding support and customer success management. Responsibilities in this position are wide-ranging and diverse, ranging from day-to-day support to complex troubleshooting issues to account advocacy.

Many of our customers aren’t just switching software services, they’re migrating their field service management from a pen-and-paper solution to our on-demand platform. They require assistance from patient, proactive customer success agents who are willing to go the extra mile in helping them transform their businesses.

The ideal candidate for this position brings a positive, upbeat attitude, patience and ability to empathise with our clients. Strong problem solving skills and an inquisitive and insightful attitude are required. You should be an effective communicator and have exceptional social skills. When faced with an challenging issue, your instinct is to demonstrate patience, perseverance and not be afraid to make suggestions and creative solutions. You are not intimidated by challenges and are eager to surpass your own limitations. Although not mandatory, previous experience in positions involving sales, customer support or technical implementation or development expertise are strong pluses.

We are:
We think of ourselves as a group of deep thinkers, do-ers and expert-level foosball players. Our staff ranges from young early twenties developers to seasoned business veterans with 20 years of experience, each who think they are experts in their fields.

PRODUCT

The Dispatch platform brings businesses into the on-demand economy by providing enterprises with a mobile extension for their legacy systems and offering a self-serve set of products and APIs for marketplaces and developers. Businesses rely on Dispatch to enable their customers to instantly find and book a scheduled or immediate service either online or through a smartphone, and allow the customer to track the arrival of their provider in real-time.

Mobile
SaaS
Enterprise Software
Developer APIs
WHY US?

Why work at Dispatch? Sweet perks, for starters: Uber credits, gym passes, hardware allowances, weekly happy hour, team lunch and dinner events, flexible time off, health and dental coverage, and more.

Dispatch is changing the way field service businesses interact with their customers and each other. For years, these professionals have been abandoned in the field while their in-office counterparts implemented software to help them grow and succeed. With the advent of mobile technology, Dispatch is giving field service businesses the fair share they deserve, and everyone in the chain is benefiting as a result.

About Dispatch

The Dispatch platform brings businesses into the on-demand economy by providing enterprises with a mobile extension for their legacy systems and offering a self-serve set of products and APIs for marketplaces and developers. Businesses rely on Dispatch to enable their customers to instantly find and book a scheduled or immediate service either online or through a smartphone, and allow the customer to track the arrival of their provider in real-time.

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