Customer Education Specialist

Overview

Job Description

VMTurbo, a leader in the virtualization management software space, most recently named to Forbes America’s Most Promising Companies List at number 26, is seeking a Customer Education Specialist. In this role, your primary responsibility is to deliver a variety of VMTurbo training courses virtually and through blogs. You will partner VMTurbo’s rapidly growing customer base, to help them achieve success after product implementation.

Responsibilities:

Train customers on using VMTurbo Products
Actively participate in VMTurbo’s green circle community
Respond to customer requests, triage issues, and follow up with the appropriate VMTurbo teams to resolve
Develop training courseware, how-to docs, and short videos

Required skills

1+ years professional experience
Highly motivated
Strong interpersonal and effective communication skills
Ability to successfully gain an understanding of core customer needs
Excellent time management skills
Carry high degree of competence in completing duties in a timely and effective manner
Must be a competitive, passionate team player
Strong understanding of customer and market dynamics and requirements
Bachelor’s Degree

About VMTurbo

Overview: As companies of all sizes adopt “cloud infrastructures” they have to think differently about how they manage and control their environment. Our solution is simple: VMTurbo delivers service assurance and infrastructure efficiency for cloud and virtualized environments which is critical to every business. Backed by Bain Capital Ventures, Highland Capital Partners and Globespan Capital, our team has spent the past five years building a revolutionary product that has already helped hundreds of companies re-think the future of their data center and their journey to “the cloud.” Our offering is both unique and dynamic in terms of its compelling capabilities, BUT our success will be dependent on the quality of people we hire! Recruiting the best, retaining them and setting them up for success will allow our business and employees to prosper and thrive. Products & Services: VMTurbo isn’t your grandmother’s monitor – it’s a Software-Driven Control system for virtualized data centers that actually manages your data center rather than just presenting more data. VMTurbo doesn’t force users to consume an ever-growing mountain of data to make decisions about how to keep their environment in a healthy state – we give that data to the VMs to work out. How? VMTurbo Operations Manager – our core platform – leverages basic economic theory. In effect, VMTurbo “teaches” the VMs how to price their resources based on efficient market supply and demand. This market-based process enables business’s data center to generate the actions needed to drive it to a healthy state and control it there. In doing so, VMTurbo assures application performance while maximizing the utilization of a data center’s physical – and human – resources.