Overview

Booker is transforming the way local services are managed by businesses and discovered by consumers. Booker replaces everything from manual methods to disconnected software, and unifies the essential components of running a service business into a single web-based platform, accessible from any device. Booker also enables service business to sell their services online, through their website and a network of partner sites and apps, creating a seamless online booking experience for consumers. Booker processes over 3M appointments each month across 9000+ clients in 75 countries. Headquartered in New York City, Booker’s customers include Fortune 500 companies as well as thousands of local service businesses.

 We are currently looking for nothing less than a rock star to be our next Client Success Specialist. As a key member of the Customer Experience department, this position serves as the daily point of contact for our clients.

Responsibilities:

• Meet challenges head on
• Become an expert in system function and capability
• Provide superior customer service and build relationships
• Be the voice of Booker to our clients

Requirements:

• Passionate about providing superior customer service and winning raving fans
• Technology savvy – able to assist customers on multiple platforms including web, phone and chat
• Confident, self motivated, reliable, empathetic and patient
• A solid multi-tasker, who can effortlessly juggle and think on your feet – at the same time
• Light hearted, but thick skinned, not afraid of helping customers with any question from simple to complex
• Comfortable working with people and have prior hospitality or retail experience
• Someone who appreciates and enjoys working with a fantastic team and loves the interaction that brings
• Bilingual English/Spanish is a huge plus++++
• Previous experience in a spa, salon or fitness club environment wins you extra points!
• Must be able to work either a Tuesday-Saturday or Sunday-Thursday shift.