Overview

Responsibilities include:

• Serving as the main point of contact for clients in program development and execution
• Understands our clients’ businesses, demonstrating knowledge of client industry and active listening skills, and translates their challenges into industry trends and opportunities for General Assembly Enterprise
• Own existing client relationships and projects to ensure seamless design, development and delivery of current contracted work
• Identifies and develops new business with existing clients – grow projects, relationships, and revenue
• Contribute to proposal development for key accounts, and participating in high value proposal discussions and negotiations
• Leading management of educators during design, development and delivery
• Leading client relationships so that value-add is evident through overall project success and robust working relationships with potential for growth
• Maintaining the credibility with the client to represent General Assembly
• Creating an environment on project teams where:
  • Overall expectations and priorities are clear
  • Routines are in place to help accelerate development and improve quality of our collective thinking and work
• Takes ownership of and handles, resolves, and negotiates difficult issues that may arise with clients; handles challenging conversations with clients and educators as necessary

REQUIRED BACKGROUND

•  5-7 years of directly related experience in project management in consulting, executive education, learning and development and/or change management
• MBA or comparable Master’s degree preferred
• Requires a keen market orientation and experience in successful business development.
• A record of significant program and operational management experience running client portfolios, developing high-level contacts, developing new business, and managing on-going client relationships and programs
• Experience in strategic planning, evaluation of custom corporate education programs, outcomes assessment, and issues surrounding the development of custom programs.
• A deep knowledge and understanding of learning and development, change management, and program design, delivery, and evaluation
• Self-motivated and confident with sound judgment and keen diplomatic skills
• Some travel, both domestic and international, is required.