Overview

Good Service = Good Business

At ClickTime, world-class service is embedded in our DNA. From welcoming new clients to maintaining years-long relationships, we believe that each client interaction is crucial to building long-term trust – and long-term business along the way.

As ClickTime’s first-ever Junior Account Manager, you’ll help us take that commitment to a new level. Reporting to our Director of Client Services, your main responsibilities will include onboarding clients; developing, managing, and strengthening key business relationships; and assisting sales and marketing teams in reaching their targets. This position includes training and mentorship, with the opportunity for growth.

Responsibilities

• Develop expertise in ClickTime’s products and services
• Assist customers with onboarding, support, consultation, training, and contract renegotiation
• Establish outbound contact with designated ClickTime customers at least once per quarter and handle inbound contacts as needed
• Create opportunities to sell Professional Services (customization, training, account configuration, etc.)
• Help Product Managers to get customer feedback on new products and features
• Provide vacation coverage for sales, customer support, professional services, or other departments as needed

Requirements

• 1-3 years of client services experience, preferably in a tech-related field
• Top-notch communication and interpersonal skills (written, phone, in-person)
• Demonstrated achievement of success in your educational and professional pursuits
• Technically adept; knowledge of QuickBooks and web-based applications is a plus
• Positive, highly motivated, team player who isn’t afraid of rejection
• Bachelors Degree. Recent college graduates are encouraged to apply

Perks

Competitive salary, profit-sharing (did we mention we’re profitable?), medical/dental/vision, nerf guns, health savings account, subsidized transit, 401(k) with matching, very good coffee, a unicorn. We’re a tight-knit group of about 25 with an energetic company culture.

How to Apply

Please submit your resume and cover letter on our jobs page. Please no phone calls, drop-ins, or recruiters.