Overview

RESPONSIBILITIES

  • Review schedules for sales team
  • Manage SlimWare QA team/scheduling/process compliance
  • Communicate directly with outsourced Sales Manager and SW Tech Manager on a daily basis
  • Review compliance on a daily basis and ensure that correct steps are taken to discipline offenders
  • Listen to live calls/provide coaching to outsourced Team Leads
  • Watch for staffing/morale issues that may arise – provide immediate feedback
  • Track sales results on a daily basis – congratulate agents
  • Suggest optimizations to the sales process
  • Speak with angry customers when escalation is needed
  • Oversee chargebacks and refunds/screen calls

REQUIREMENTS

  • 3 years of call center sales management experience with a team of at least 50 agents
  • Experience working with remote team
  • Excellent interpersonal skills
  • High level of attention to detail
  • Experience hiring/firing
  • High School Diploma (Bachelor’s Degree preferred)

NICE TO HAVE

  • 5 years of call center sales management experience
  • Exposure to technical support experience/technical support management
  • Software sales experience
  • 2+ years outsourced call center management experience

About Mindspark

Mindspark is home to some of the most unique and engaging digital applications on the Web. We listen to consumers and our business partners to develop and market highly-targeted digital experiences for consumer audiences across a wide range of interests. Mindspark is the kind of company where creativity, technology savvy and innovative thinking thrive. Our passion for innovation and creativity comes from the smart, amazingly intelligent people we hire.

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