Overview

RESPONSIBILITIES

• Review schedules for sales team
• Manage SlimWare QA team/scheduling/process compliance
• Communicate directly with outsourced Sales Manager and SW Tech Manager on a daily basis
• Review compliance on a daily basis and ensure that correct steps are taken to discipline offenders
• Listen to live calls/provide coaching to outsourced Team Leads
• Watch for staffing/morale issues that may arise – provide immediate feedback
• Track sales results on a daily basis – congratulate agents
• Suggest optimizations to the sales process
• Speak with angry customers when escalation is needed
• Oversee chargebacks and refunds/screen calls

REQUIREMENTS

• 3 years of call center sales management experience with a team of at least 50 agents
• Experience working with remote team
• Excellent interpersonal skills
• High level of attention to detail
• Experience hiring/firing
• High School Diploma (Bachelor’s Degree preferred)

NICE TO HAVE

• 5 years of call center sales management experience
• Exposure to technical support experience/technical support management
• Software sales experience
• 2+ years outsourced call center management experience