Overview

 Help shape the next era of transportation at Blacklane, the global professional driver service and the fastest-growing tech start-up in Germany. We are rapidly growing to fulfill our vision of providing a professional driver to every traveler anywhere in the world.

We conveniently connect passengers with professional drivers in more than 180 cities and 50 countries — with many more on the way. Join our team of more than 30 nationalities and 20 languages in the dynamic Berlin start-up environment. We are looking for an enthusiastic, talented and motivated:

Driver Operations – Regional Director for America (f/m)

About the role:

• Analyze local market needs, legal requirements and identify potential business areas.
• Develop the strategic direction of the region and prepare global scalability.
• Represent Blacklane to our partners and affiliates as the regional head.
• Establish new structures and processes, and adopt global standards to regional and local needs.
• Manage the acquisition, selection and training of potential partners (leads).
• Manage the service quality and operational performance by using strategic and operational key performance indicators, as well as develop and implement measures.
• Manage the network of our local affiliates and establish a community with trusted local affiliates.
• Improve processes and procedures, and further develop IT systems and tools.
• Take over the leadership of a team of employees and give guidance to team members.
• Work closely with our Customer Care, Product, IT, Business Intelligence and Marketing teams.

What we seek:

• At least 8 years of professional experience in an analytical and/or operative environment, e.g. operations management, fleet management, service provider, consulting, tourism or hotel industry.
• Proven experience in regional Supplier Management and Business Development in North America.
• Good analytical skills and proven experience in making decisions based on data analysis.
• Advanced skills in analytical or reporting tools (e.g. Excel, Google analytics).
• Solid experience with processes, KPI reporting and steering.
• Managerial thinking and the ability to supervise and organize others. Proactive attitude and a true leader.
• Good communication, management and team working skills, as well as the ability to motivate a team.
• Passion and enthusiasm for the mobility industry.
• Native English speaker — additional languages are a plus.
• Situated in New York (already a resident or willing to move in the medium term).

Create the future of transportation and:

• Be instrumental in building the first global professional driver company.
• Join a diverse and professional team characterized by flat hierarchies, a family-like atmosphere, and flexible working hours. We are passionate about what we do.
• Grow in an environment that values trust and teamwork.
• Receive a permanent contract with attractive compensation and recognition of your achievements. 

If you want to be a part of an award-winning company that promises a consistently exceptional experience around the world, send your CV, cover letter, start date, salary expectations and references to Juliane Eichler at career@blacklane.com. We look forward to working with you!