Overview

Are you a go-getter who loves talking to people? If so, Audicus is looking for you.

The Customer Service Specialist position is a mix of Customer Experience and Sales functions that are vital to the success of Audicus. This entry-level opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup and become an instrumental part of the company. This role will help drive our sales growth through initial contact, follow up and conversion strategies. This is not your everyday Customer Service role, and we are looking for unique individuals who love a challenge and want to get their hands dirty.

We strive to deliver a great online experience to customers, and this will become your specialty. We’ll teach you the ropes, but we need someone who genuinely enjoys interacting with people, and can help build our brand through amazing customer service. There is no cold calling, but you will be expected to pursue and convert leads from our database of contacts. We are looking for a rockstar who can be the face of our team.

Some of the responsibilities:

• Deliver above-and-beyond customer experience through phone, email and live chat
• Develop strategies to increase lead conversion rates
• Become an expert in our internal technology systems, and help streamline our processes
• Provide feedback to other areas of the business, such as logistics, marketing & business development
• Be ready to wear many different hats; after all, we are a startup

WHO YOU ARE 

• Energetic, easy going, hard working and sincere
• A fast-learner who quickly retains information
• Loves working as part of a team
• Is willing to put in the extra work to drive customer experience
• A talker: you can have a conversation with anyone
• Responsibility is your middle name
• Did we mention fun?

THE COMPANY

Audicus is a fast-growing e-commerce startup that offers high-tech, affordable hearing aids. Since June 2012, we’ve saved consumers millions of dollars on customized hearing aids. We are young, fun and motivated to change the hearing aid landscape.

OTHER SPECIFICS

This is a full-time position that includes health, vision and dental insurance, paid vacation and monthly team outings (you don’t want to miss it).