What we’re looking for:  We are seeking a versatile, proactive Account Manager who has experienced success in managing client relationships, leading multiple projects, and performing data analysis. This individual is looking for a new challenge in the Experiential Marketing industry, for a growing, privately-owned company where they can make a direct impact.

Winning Characteristics:

• Enjoys new challenges and the opportunity to have ownership of client deliverables.
• Exceptional organizational and communication skills
• Thrives in a fast-paced and collaborative environment, managing multiple projects and priorities
• Genuine interest in marketing data services, technology, and reporting.
• Client-focused, problem-solver and proactive self-starter.

In this role, you will:

• Oversee the entire client project delivery process, from pre-sales to post-implementation analysis.
• Work with Senior Account Manager and Business Development team to verify and document internally the client project scope, goals, deliverables and timelines.
• Lead external (client) and internal cross-functional team project kick-off, implementation planning and status meetings.
• Work closely with clients to manage achievement of program objectives, documenting program scope, survey and data transfer requirements, providing product or process recommendations and enforcing timelines where needed.
• Work cross-functionally with Production and Business Intelligence teams to schedule projects and provide specifications to ensure solutions are provided on time, accurately and within budget.
• Assign any project-related tasks and deadlines to Account Coordinators in order to accomplish project-related deliverables.
• Use a mix of industry-leading tools such as Salesforce.com, Basecamp, JIRA and proprietary tools to manage client projects.
• Identify and escalate new business development opportunity or program enhancements to Senior Account Manager.
• Analyze data to find trends, make recommendations, and identify key insights. Leads post-event recap and recommendation meetings with the client.
• Manage and/or escalate implementation issues as needed.
• Develop and maintain solid relationships with clients, identifying opportunities to add value and increase insights.
• Participates in Product Development process as needed to bring forward new product-related client requests or features.
• Execute Client Satisfaction Surveys post-project completion.
• Travel to attend client events and meetings as needed.
• Perform rotating client support role once a quarter for first year, which requires answering client calls during technical support hours (including weekends) for an opportunity to earn additional compensation and gain product experience.
• Coach and manage direct report(s).

You must have:

• At least 3 years of account management experience, preferably in digital or technology-driven marketing services.
• Proven project management and problem-solving skills.
• Strong data management, analysis, and reporting experience.
• Strong internal and external communication skills.
• Proficiency in MS Office Suite.
• Bachelor’s degree from an accredited university.
• Willingness to travel up to 25%.

Our Core Values:

• Change: Continuous reinvention.
• Passion: Never give up, never give in.
• Discipline: You can’t manage what you can’t measure.