Overview

If you are someone who thrives on the excitement of big events, has a passion for non-profits, can build consensus during difficult situations, are not afraid to act, and can be the face of our company to your non-profit clients, this job is for you.

 

More detail on responsibilities:

  • Work directly with clients by phone, email and in person
  • Gather required information to run an effective implementation
  • Train clients on system functionality and the implementation process
  • Run implementations according to client timelines 
  • Perform and document a detailed logistics review for each event at least three days prior to an event
  • Respond promptly to customer inquiries
  • Anticipate the needs of your clients
  • Handle and quickly resolve customer complaints or issues
  • Direct unresolved issues and requests to 501 team leads
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Maintain customer databases
  • Communicate and coordinate with the tech team
  • Improve and provide feedback on the efficiency of the customer service process
  • Build out both internal and customer-facing documentation to improve implementation and event execution

About 501 Auctions

501 Auctions is a fast-growing yet close-knit New York-based technology firm that helps nonprofits across the US raise more money. We want people who like the idea of helping others while building a great business at the same time. We’re a young, energetic and open environment seeking smart, self-starters, with a passion for what they do.  Our team serves clients throughout the mid-Atlantic and around the country. 500+ charities have relied on 501 Auctions to raise north of $60 million. We are searching for a teammate who is excited to take on the challenges of event nights and who we will be a welcome addition to our team.

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