Overview
If you are someone who thrives on the excitement of big events, has a passion for non-profits, can build consensus during difficult situations, are not afraid to act, and can be the face of our company to your non-profit clients, this job is for you.
More detail on responsibilities:
- Work directly with clients by phone, email and in person
- Gather required information to run an effective implementation
- Train clients on system functionality and the implementation process
- Run implementations according to client timelines
- Perform and document a detailed logistics review for each event at least three days prior to an event
- Respond promptly to customer inquiries
- Anticipate the needs of your clients
- Handle and quickly resolve customer complaints or issues
- Direct unresolved issues and requests to 501 team leads
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Maintain customer databases
- Communicate and coordinate with the tech team
- Improve and provide feedback on the efficiency of the customer service process
- Build out both internal and customer-facing documentation to improve implementation and event execution
About 501 Auctions
501 Auctions is a fast-growing yet close-knit New York-based technology firm that helps nonprofits across the US raise more money. We want people who like the idea of helping others while building a great business at the same time. We’re a young, energetic and open environment seeking smart, self-starters, with a passion for what they do. Our team serves clients throughout the mid-Atlantic and around the country. 500+ charities have relied on 501 Auctions to raise north of $60 million. We are searching for a teammate who is excited to take on the challenges of event nights and who we will be a welcome addition to our team.
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- Full Time
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Apply
To apply for this job please visit the following URL: http://jobs-501auctions.icims.com/jobs/1026/account-manager/job?mode=view →
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Company Details
